Got a Problem? Get in Line.
There’s a big risk I will start sounding like Lewis Black in this post. I have had it up to here with ho-hum service providers who haven’t felt a sense of urgency since the last time they stood in a slow fast food lane.
It’s one thing when the waiting customers are adults. Another matter altogether when we’re talking about children. Because children – you see – live in a different time dimension, sort of like dogs. Every hour is a day, every day is a month – waiting ticks away on a bigger clock for kids. At the same time kids’ brains are developing at warp speed and their emotions are careening around street lights and space shuttles, adults are yawning their way through the 3 hour process necessary to schedule the next meeting in six months.
And kids? They don’t really complain about it. They don’t know too much about consumer hotlines and ombudsman programs. They show up where the adults take them. And use the only tools they have to make themselves heard including silence, ‘acting out’, and taking off, if they’re older. They don’t know what they need and they don’t get it about taking a number. They are told to rely on adults to figure it out but the adults have a lot of other pressing matters like referral forms and reports and collaborative team meetings.
The cynical part of me thinks that this dull, uninspired, limp culture is part and parcel of the for-profit helping industry whose interests are better served by kids staying a mess rather than getting healthy. Maybe I’m wrong — everyone’s really super committed but it’s just hard to move quickly and affirmatively. Sure.
Maybe it’ll all work out. I just have to be patient.